One partner.
Multiple technology
layers.
WEFIX combines remote support, managed IT, infrastructure operations, database services, cloud enablement and cybersecurity through one accountable service model.
01 / About WEFIX
Your extended
IT team.
Technology is interconnected. The service model supporting it should be too.
WEFIX provides responsive remote technology support and managed services across end users, infrastructure, databases, cloud and security—working as an extension of your internal team.
02 / What we do
One partner. Multiple technology layers.
Integrated support for the systems, services and people your organization depends on.
Remote IT Support
Responsive L1/L2 help for users, devices, applications and Microsoft 365.
END USERS / DEVICES
02 / SERVICEManaged IT Services
Monitoring, administration, patch and backup oversight, reporting and optimization.
OPERATIONS / CONTINUITY
03 / SERVICEDatabase Services
Operational care for Oracle Database and Microsoft SQL Server environments.
ORACLE / SQL SERVER
04 / SERVICEMicrosoft 365 & Cloud
Modern workplace and hybrid cloud operations across Azure, AWS and Google Cloud.
WORKPLACE / CLOUD
05 / SERVICECybersecurity
Layered operational protection for endpoints, identity, email, databases and backup.
IDENTITY / PROTECTION
06 / SERVICENetwork & Infrastructure
Connected, resilient operations across networks, servers and virtualization.
NETWORK / SERVERS
07 / SERVICEIT Asset Management
Visibility and control from procurement through assignment and secure disposal.
LIFECYCLE / VISIBILITY
08 / SERVICEIT Service Management
Structured requests, incidents, change, escalation and continuous improvement.
SERVICE / GOVERNANCE
03 / The WEFIX advantage
From user support
to database.
One accountable service model across the connected technology environment.
Business-critical data
Database
Oracle Database and Microsoft SQL Server health, performance, security, backup and recovery.
WEFIX capabilities
04 / Database operations
Database operations that keep business moving.
Operational support for the data platforms at the heart of your business—from everyday health to resilience and recovery.
Oracle Database
Operational monitoring and specialist care across the Oracle database lifecycle.
Microsoft SQL Server
Structured operations for the availability, performance and security of SQL Server.
Monitoring / Change / Incident / Reporting
Discuss database services05 / The operating model
Support when it matters. Oversight before it does.
Responsive / Remote IT support
Reliable help for users and devices.
Remote troubleshooting, desktop and laptop assistance, email and application support, onboarding, offboarding and vendor coordination.
Proactive / Managed IT services
Technology operations, continuously.
24/7 monitoring, alert management, server administration, patch and backup oversight, service reporting and continuous optimization.
06 / Connected capability
Protection and performance belong together.
WEFIX works across security, cloud and infrastructure as connected operational responsibilities—not isolated technology silos.
Cloud & modern workplace
Microsoft 365, Azure, AWS and Google Cloud operations, hybrid environments and governance.
Network & infrastructure
Network connectivity, Windows Server, virtualization, monitoring and resilience.
Security, assets & service
Endpoint, identity and vulnerability practices alongside asset lifecycle and structured IT service management.
07 / Global remote delivery
Global remote support. Connected operations.
Worldwide remote support capability across operating hours and time zones. WEFIX supports technology environments spanning North America, Europe, the Middle East and Asia Pacific.
Remote support coverage · not physical office locations
08 / Sectors
Flexible support across sectors.
Technology ecosystem
Multi-vendor expertise.
Workplace & cloudMicrosoft · Azure · AWS · Google Cloud
InfrastructureCisco · Dell · HP · Lenovo · VMware
Security & resilienceFortinet · Sophos · Veeam
09 / Why WEFIX
Built around service excellence.
A disciplined model for keeping organizations productive, secure and connected.
Respond
Accessible support and accountable escalation.
Resolve
Technical attention focused on getting work moving again.
Protect
Repeatable security and resilience practices.
Improve
Reporting, oversight and continuous optimization.
Start a conversation
Keep your business-critical technology moving.
Tell us what you’re trying to support, improve or solve. WEFIX can help build the right operational model around your technology environment.